People Services Coordinator

An innovative, market-leading insurance company have two exciting opportunities for talented People Services Coordinators to join our dynamic People team in Haywards Heath, West Sussex. We have one permanent role and one fixed-term contract position covering maternity leave for a period of between 12-16 months.

As the People Services Co-Ordinator you'll be working within our small shared services team supporting multiple office sites, providing comprehensive People Services support to colleagues across the group at all levels in relation to Human Resources, Talent/Recruitment and Learning & Development.

Working flexibly, you'll spend most of your time working from home, with one day a week spent in the office (so living within a commutable distance to Haywards Heath, West Sussex, would be perfect. But of course, it's your choice - if you prefer to be in the office more - that's good with us too!

If you possess strong administration and communication skills, are self-motivated, and brimming with energy, you're a perfect match.

You'll be a great fit for the role if you have these skills:

• Proficient IT Skills: You'll need to be adept at using People systems (such as Workday for example).
• Administration skills: Experience of working within a HR, Learning & Development, or Talent/Recruitment environment is essential.
• Effective Communication: You'll need to possess excellent verbal and written communication skills and will enjoy engaging with stakeholders across all organisational levels.
• Time Management: You'll be skilled at prioritising tasks effectively and working in a fast-paced environment.
• Problem Solving: You'll need to possess strong problem-solving abilities and have a keen eye for process improvements.
• Attention to Detail: You'll need to exhibit exceptional attention to detail skills.

What's involved:

• You'll offer an excellent service to colleagues at all levels within the business by being the first point of contact for People related queries (HR, Learning & Talent), always representing the company in a professional manner, resolving queries in line with SLAs and in accordance with Group Policies and relevant employment legislation.
• You'll maintain the appropriate People Services Inboxes/Ticketing services along with all associated HR/Talent/Learning procedures to ensure timely responses and relevant information is provided.
• You'll also provide support across the wider People Team helping to co-ordinate learning agreements/interview processes, responding to queries, and providing support with other ad-hoc HR/learning/talent activities. You'll be involved in notetaking for employee relations related meetings, you support the Benefits/Reward team and will play a key role in scheduling learning courses for L&D.
• You'll manage the HR, Learning and Talent processes for your assigned pillar and will also provide support to other team members areas of accountability to cover leave and peaks of workload.
• You'll proactively manage all leaver processes in a timely manner, ensuring wherever possible leavers are processed within 24 hours of notification to minimise payroll issues. Manage the exit interview with the colleague, dealing with feedback in a professional manner and raising any issues appropriately.

Qualifications

• Relevant HR/Talent/Learning experience.
• CIPD Level 3 or the desire to work towards.

Experience

• Recent proven HR/Learning/Talent experience.
• Experience using People systems i.e. Workday.
• Experience of working with Microsoft Office applications at high levels.

Skills

• You'll have excellent numeracy and literacy skills.
• You'll have excellent communication skills, both verbal and written.
• You'll have excellent problem-solving skills with the ability to adopt a logical approach to resolving problems.
• You'll have excellent time management and organisation skills.
• You'll have excellent accuracy and attention to detail skills.
• You'll have excellent IT skills.
• You'll have excellent software skills incl. Word and Excel to advanced level.
• You'll have good People Systems skills.
• You'll have strong interpersonal skills.
• You'll have good Influencing and negotiation skills.
• You'll be able to prioritise effectively.

Knowledge

• It's desirable that you'll have a good understanding of the insurance industry (but not essential)
• You've knowledge of FCA requirements (including Consumer Duty).
• You've a basic understanding of Employment Law/or desire to develop the understanding.

Ready to make a positive impact? Apply now and be part of something big!