Credit Controller

Location: Uxbridge - Hybrid 2 days from home 3 in office Reporting to: Credit Control Supervisor / Credit Control Manager

The Role

We are looking for an experienced and proactive Credit Controller to join our finance team. Reporting to the Credit Control Supervisor / Manager, you will be responsible for managing the collection of invoices within agreed payment terms, producing accurate reconciliations, and resolving invoice queries, some of which will be complex in nature.

This role plays a key part in ensuring efficient and accurate financial operations while maintaining a high level of customer service and adhering to company policies and procedures.

Key Responsibilities

Managing a portfolio of customers with annual revenues of up to £25m across specific companies within the Caretech Group

Proactively chasing outstanding invoices via phone, email and customer portals to reduce debtor balances and debtor days

Ensuring monthly cash collection and overdue debt KPIs are achieved

Providing Senior Management with regular updates on queries, invoices and payments

Producing and maintaining accurate aged debt reports, including clear commentary on overdue balances and outstanding issues

Resolving complex rate and split-funded billing queries by referring to agreements and working closely with internal teams including Billing, Regional Finance and Operations

Reconciling and allocating unallocated cash and credit note balances in a timely manner

Building and maintaining strong relationships with internal and external stakeholders

Developing a good understanding of customer operations to support timely payments and adherence to terms

Assisting with internal and external audit requirements as required

Ensuring GDPR is fully understood and applied when handling customer data

Personal Attributes

Aligned with our core values: care, honesty, openness, drive and commitment

Able to work to deadlines, prioritise effectively and remain professional under pressure

Highly organised and methodical

Adaptable and comfortable working in a fast-paced, dynamic environment

Excellent communication skills with the ability to liaise confidently with stakeholders at all levels

A strong team player with a collaborative mindset and willingness to support colleagues

Experience & Skills - Essential

Proven experience in credit control and sales ledger processes, including allocations, postings, journals, debits and credits

Intermediate Excel skills (including Pivot Tables, formulas, VLOOKUP and conditional formatting)

Demonstrable experience producing accurate and timely reconciliations

Experience managing large and complex ledgers

Strong communication skills with a track record of building effective customer relationships

Experience & Skills - Desirable

CICM or AAT qualification (or working towards)

Experience within NHS or public sector credit control

Strong problem-solving and analytical skills

Excellent time management and interpersonal skills

Please note: this job description may be subject to change as the role continues to evolve