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Charu Jain SVP, Merchandising and Innovation, and Vikram Baskaran, VP of Information Technology, with Alaska Airlines, talk about why being able to offer enhanced customer service at a time when the whole notion of customer service has been completely disrupted by the pandemic is a testament to the strong cultural foundation that existed at Alaska Airlines before COVID-19 arrived.

To effectively address D&I goals in recruitment, organizations must implement inclusive hiring practices, reduce unconscious bias, and establish diversity goals. A checklist for these strategies ensures a diverse workforce, fosters a culture of inclusion, and drives long-term organizational success.

People who embrace lifelong learning and bring a growth mindset to their careers are more likely to take on new challenges and are typically better able to cope with disruption and adapt to change. These attributes will serve them well, enhancing their employability both now, and throughout their journey.

After experiencing personal loss, Shelly Ibach, President and CEO of Sleep Number, recognized the deeper healing power of sleep, reinforcing the company’s commitment to employee well-being. Sleep Number’s focus on corporate wellness strategies and creating a mentally healthy workplace remains a key aspect of their culture, emphasizing the importance of health and wellness at work.

For organizations navigating a post-pandemic workforce, three practices—reskilling, upskilling, workforce redeployment, managing organizational transformation, and building a highly skilled, future-ready workforce—can help manage downsizing, minimize layoffs, and foster long-term success in a world reshaped by COVID-19.

An increasing number of organizations are assessing their senior executives’ readiness for current and future challenges. Those who delay strategic succession planning and workforce transformation will face the toughest leadership shake-ups, as leadership resilience and crisis management become more critical.

Paul Schofield, Head of Employee Relations at BAE Systems, discusses how redeployment and talent optimization strategies can help organizations manage workforce transitions and enhance employee retention during times of crisis, such as the global pandemic. These approaches support workforce transformation and internal mobility, ensuring business continuity while nurturing valuable talent.

Empathy and compassion are key principles of Emotional Intelligence and Psychological Safety, redefining leadership by shifting focus from technical skills to soft skills. Leadership training, resilience, and creating a psychologically safe workplace are vital for fostering positive organizational culture and employee well-being.

Gender inequality persists in the finance industry, where women continue to face significant pay gaps and career barriers. Despite strides made towards gender equality and women’s empowerment, women in finance often encounter gender bias and workplace discrimination. By understanding the root causes of the gender pay gap and implementing strategies for pay equity and career advancement, we can work towards a more equitable and inclusive future for female leaders in finance.

Cash is king. Or is it? When it comes to motivating and rewarding employees, a cash incentive is great, but it’s hardly the only effective option. Read the blog now!

As CEO of Foodstuffs North Island, New Zealand’s largest grocery retailer, Chris Quin wanted to improve the overall leadership culture of this well-established co-operative by making his leaders more accountable.

Effective communication and conflict resolution are essential skills for any leader. Navigating difficult conversations with empathy and strategy can resolve workplace conflicts, improve team dynamics, and foster a culture of trust. Mastering these skills helps leaders manage tough situations, provide constructive feedback, and maintain a positive organizational culture. Learn about practical approaches to handling difficult dialogues and enhancing communication in the workplace.