📌 Job Title: Customer Service Representative (CSR)
📍 Location: Brea, CA (100% Onsite)
🕒 Schedule: Monday – Friday | 7:00 AM – 4:00 PM (PST)
💰 Pay Rate: $21.00/hour
📆 Duration: 3-month contract with potential for extension

Position Summary:

Seeking a reliable and detail-oriented Customer Service Representative to join a fast-paced office environment. This role requires excellent customer service skills, accuracy in order processing, and strong communication with both customers and internal teams.

You’ll handle all types of customer inquiries, order entry, tracking, and resolution of issues while supporting sales and service field representatives. Ideal candidates are proactive, independent, and not afraid to ask questions.

Must-Have Qualifications:

• 1+ years of office or customer service experience

• High attention to detail and accuracy

• Ability to work independently with minimal supervision

• Strong communication and problem-solving skills

• Comfortable asking questions for clarity and continuous improvement

• Able to thrive in a fast-paced, high-volume environment

Key Responsibilities:

• Respond to incoming customer calls promptly and professionally

• Process routine orders via phone, fax, and EDI systems

• Manage standing orders and special pricing agreements for designated regions

• Support sales and service reps with order placements, product info, and delivery updates

• Provide shipment tracking and proof of delivery as needed

• Maintain a high level of accuracy and efficiency in data entry

• Stay informed on product offerings and assist with special projects as needed

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.