The Collections Specialist is responsible for leading the day‑to‑day collections activities for an assigned portfolio of accounts. This role ensures timely payments, accurate account reconciliation, and effective communication with internal departments to resolve issues and reduce financial risk. The ideal candidate is detail‑oriented, proactive, and committed to meeting collection targets while maintaining strong customer relationships.

Responsibilities:

• Lead the daily collections process for all accounts within the assigned portfolio.

• Review accounts receivable aging and ensure collection targets are consistently met.

• Conduct daily account reviews, identify troubled or at‑risk accounts, and escalate concerns to the Manager promptly.

• Lead periodic Accounts Receivable review meetings with Service Centers.

• Perform account reconciliations by reviewing, researching, and addressing customer billing discrepancies.

• Submit required billing adjustments to the Billing department for correction.

• Report misapplied payments to the Cash Application department and provide supporting documentation.

• Research unapplied or on‑account payments and assist Cash Application with necessary reconciliations.

• Identify duplicate or overpayments, notify the Cash Application team, ensure customer communication, and track timely refund processing.

Qualifications:

• High school diploma or equivalent.

• Minimum of 2 years of experience in collections, accounts receivable, or a related financial role.

• Strong attention to detail and analytical skills.

• Ability to manage multiple accounts and prioritize tasks effectively.

• Excellent communication and customer service skills.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.