Dispatcher / Customer Service Representative

LHH Recruitment Solutions is actively recruiting for a Dispatcher / Customer Service Representative on behalf of our client. This essential dual-role opportunity offers a fast-paced environment for individuals who excel in multitasking, problem-solving, and delivering high-quality customer support while coordinating field operations.

Key Responsibilities

• Handle high-volume inbound calls and respond to customer inquiries with professionalism and care

• Determine priority of incoming service requests and accurately dispatch appropriate field staff

• Coordinate communication between customers, internal teams, and mechanics

• Provide updates, instructions, and follow-up for service calls or scheduling changes

• Support emergency dispatch and crisis intervention situations such as entrapments

• Maintain accurate records in internal systems and assist mechanics in completing time tickets

• Translate customer information into appropriate internal codes and service descriptions

• Collaborate with team members to ensure efficient field response and service delivery

• Provide consistent and empathetic customer support throughout service lifecycle

Required Qualifications

• High school diploma or equivalent

• 1+ years of experience in a dispatch, scheduling, or customer service role

• Strong phone presence and verbal communication skills

• Exceptional problem-solving and multitasking abilities

• Ability to thrive under pressure and manage emergency situations with composure

• Proficiency with office and communication systems; ability to learn new platforms quickly

• Attention to detail and accuracy in data entry and service documentation

Location: Elmsford, NY (Onsite)
Employment Type: Full-Time Contract, Perm Potential
Industry: Field Services | Internal Operations | Customer Support

Why LHH?

When you partner with LHH Recruitment Solutions, you gain a dedicated team that advocates for your career success. We match qualified professionals with organizations that value talent, integrity, and contribution.

📩 Apply today to take the next step in your career as a Dispatcher / Customer Service Representative.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.