LHH Recruitment Solutions is currently seeking a Client Services Associate who will be responsible for delivering exceptional customer service by managing inbound and outbound client communications, supporting service follow-ups, and ensuring accurate and timely updates within the CRM system. This role serves as a primary point of contact for clients, helping maintain strong relationships and contributing to overall service quality and client satisfaction.

Responsibilities:

Client Communication & Support

• Answer incoming client calls promptly and professionally.

• Make outbound calls to follow up on service inquiries, scheduled work, or post-service satisfaction checks.

• Respond to voicemails, emails, and general inquiries in a timely manner.

• Provide clear, accurate information regarding services, appointments, and company policies.

Service Coordination & Follow-Up

• Document all client interactions, service updates, and next steps within the CRM.

• Follow up on completed services to ensure client satisfaction and address concerns.

• Coordinate with internal teams (service, operations, dispatch, sales) to track service progress and relay updates to clients.

• Escalate unresolved issues to the appropriate department or manager when necessary.

CRM & Data Entry

• Enter, update, and maintain accurate client information, service notes, and communication logs in the CRM system.

• Verify accuracy of client records and correct discrepancies as needed.

• Track service tickets, scheduling updates, and workflow statuses.

Administrative Support

• Prepare and send customer confirmations, follow-up emails, and related documentation.

• Assist with reporting, tracking client trends, and contributing to service improvement initiatives.

• Support the team with general administrative tasks as required.

Qualifications:

• 1–3 years of experience in customer service, client support, administrative assistance, or a related field.

• Strong verbal and written communication skills.

• Proficiency with CRM or client management systems (any platform).

• Excellent organizational skills and attention to detail.

• Ability to multitask, prioritize, and manage time effectively.

Preferred

• Experience in service-based industries (e.g., HVAC, healthcare, logistics, field service, or administrative support roles).

• Familiarity with scheduling, dispatching, or service ticket workflows.

Hours:

• 8:00am-4:30pm

• Monday through Friday

Worksite Type:

• 100% in office

Employment Type:

• Direct Hire

Benefit offerings may include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

At LHH Recruitment Solutions, our colleagues specialize in eight different practice areas including Human Resources. Connect with a Recruitment Specialist today by submitting your resume via the Apply button.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.