Client Experience Coordinator – Long Island New York

LHH Recruitment Solutions is seeking a highly organized and detail-oriented Client Experience Coordinator to join a dynamic, forward-facing customer support team on behalf of our confidential client. This is a fast-paced role requiring strong communication skills, customer service acumen, and proficiency in logistics, documentation, and process management.

Key Responsibilities

Customer Support & Relationship Management

• Set up and maintain customer records in internal systems

• Serve as the primary point of contact for client needs and inquiries

• Respond to and resolve customer concerns related to orders, logistics, or product quality

• Ensure ongoing communication and confidentiality with all customer contacts

Sales & Paperwork Processing

• Create and process Sales Orders and Purchase Orders

• Maintain shipment schedules and documentation such as Bills of Lading

• Support new customer onboarding with invoicing and remittance instructions

Logistics & Production Coordination

• Record daily production and shipping activity in Microsoft Dynamics 365

• Track raw material shipments and coordinate with logistics for inbound/outbound schedules

• Communicate with vendors and freight carriers for scheduling and weight confirmations

• Process product returns and update system data accordingly

Invoicing & Month-End Reporting

• Generate and distribute invoices for outbound shipments

• Ensure all records, BOLs, and shipping data are completed for month-end close

• Coordinate with leadership to confirm pricing updates and issue new purchase orders

Cross-Functional & Administrative Support

• Provide support to multiple departments, including Sales, Operations, and Finance

• Assist with general administrative tasks and office functions as needed

• Support remote office locations as required

Qualifications

• 3+ years of customer service or client coordination experience

• High school diploma required; college degree preferred

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

• Experience with Microsoft Dynamics 365 is a plus

• Strong time management, attention to detail, and organizational skills

• Bilingual (English/Spanish) is a plus, but not required

Location: Farmingdale, NY
Job Type: Full-Time | [Contract or Direct Hire – Based on client need]
Industry: Manufacturing | Supply Chain | Customer Service

Work Environment

• Full-time, on-site

• Fast-paced and collaborative team environment

To Apply:

Email your resume to renee.walker@lhh.com or apply directly through this job board.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.