We’re looking for a Senior Accounts Receivable / Collections Specialist to join a high-performing finance team within a large, process-driven organization. This is a hybrid role near Grand Rapids, Michigan. This role requires someone who thrives in a complex environment, can manage a high-volume AR portfolio, and brings both strategic insight and hands-on execution to the collections process.

Key Responsibilities:

• Own and manage a diverse portfolio of customer accounts, ensuring timely collections while maintaining strong customer relationships.

• Conduct detailed account reviews, resolve discrepancies, and lead efforts to streamline collection workflows.

• Utilize multiple ERP systems (e.g., SAP, Oracle, JD Edwards) and tools to manage billing, credit memos, payment application, and reconciliations.

• Mentor and support junior AR team members, providing training and escalation support as needed.

• Analyze aging reports and prepare AR status summaries for leadership.

• Act as a liaison between internal teams—Sales, Customer Service, and Billing—to resolve complex account issues.

• Participate in month-end close activities, including account reconciliations and reporting.

• Proactively identify trends in payment behavior and contribute to credit policy and process improvements.

Qualifications:

• 4+ years of experience in Accounts Receivable and Collections, preferably within a mid-to-large size organization.

• Advanced proficiency with AR systems and ERP platforms (e.g., SAP, Oracle, Workday, JD Edwards).

• Excellent Excel skills (VLOOKUPs, pivot tables) and strong documentation practices.

• Proven ability to manage complex accounts and negotiate with professionalism.

• Strong organizational and time management skills with attention to detail.

• Clear and effective verbal and written communication skills.

• Self-starter with a collaborative mindset and process improvement orientation.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance