About the Role:

Our client, a well-established and respected organization, is looking for a Customer Service Representative to become a key part of their service team. This role is ideal for someone who thrives on helping others, solving problems, and creating positive interactions with every customer.

What You’ll Do:

• Engage with customers via phone, email, and chat to provide timely, courteous support.

• Troubleshoot and resolve customer concerns with empathy and professionalism.

• Maintain detailed and accurate records of all customer communications.

• Share product and service knowledge to guide customers effectively.

• Partner with internal teams to ensure seamless service delivery.

• Escalate complex issues to the appropriate departments when needed.

• Follow up to confirm customer satisfaction and issue resolution.

• Offer feedback and ideas to improve service processes and customer satisfaction.

What You Bring:

• High school diploma required, college degree preferred.

• Previous experience in customer support or service role.

• Strong communication skills—both written and verbal.

• A knack for problem-solving and attention to detail.

• Comfortable using Microsoft Office and customer service tools.

• Self-motivated and collaborative team player.

• Excellent time management and organizational skills.

• A positive, can-do attitude and a passion for helping others.

Ready to take the next step in your career?

We’d love to connect with you and explore how you can make a difference in this role!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance