Intake Manager – Class Action & Employment Law

LHH has partnered with a great firm who is seeking a highly experienced Intake Manager to lead their dynamic intake department.

Key Responsibilities

• Oversee all new business leads and manage the intake lifecycle from initial contact to engagement

• Screen potential clients through detailed interviews and document review

• Track lead progression and manage retainer agreements and background checks

• Maintain and grow co-counsel relationships and referral networks

• Provide regular reporting on lead status and marketing campaign performance

• Collaborate closely with attorneys and staff to ensure seamless client onboarding

Required Experience

• Proven leadership in intake operations within a legal setting

• Direct experience with class actions and employment/wage & hour cases (90% of department caseload)

• Strong organizational and communication skills

• Ability to manage sensitive transitions with discretion and professionalism

Job Details:

• Location: Los Angeles, CA

• Job Type: Direct Hire, Hybrid Schedule

• Salary: $100,00 to $120,000

• This posting is a representative sample of the types of roles we typically place with our clients. Depending on the specific client, location, and role, the salary range is estimated to be $$100,000 and $120,000 per year and benefits may include medical, dental, vision, and 401k plans.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.