LHH is actively seeking a detail-oriented Application Support & Payroll Specialist for one of our top clients to provide technical application support while assisting with accurate and timely payroll processing. This role requires strong communication skills, the ability to multitask, and a high level of confidentiality when handling sensitive employee data. This will be a contract to hire opportunity with our client!

Desired / Preferred Skills & Experience

• Payroll experience preferred

• Office or call center experience a plus

• Strong multitasking and organizational skills

• Excellent verbal and written communication skills

• Beginner to mid-level proficiency in Microsoft Excel

Essential Job Responsibilities

Application Support

• Provide application support by troubleshooting issues, identifying root causes, and delivering timely resolutions

• Document customer contacts, issues, and requests using the company’s Service Desk issue tracking system

• Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues

• Assist users with application navigation and system functionality

• Recognize the critical nature of business operations and work to meet service level agreement (SLA) expectations or provide acceptable workarounds when necessary

• Leverage system knowledge to research and resolve issues, and contribute to knowledge sharing by submitting FAQs or documentation for publication

• Communicate process improvement recommendations to management for review and approval

Payroll Support

• Review employee payroll data to ensure accuracy prior to paycheck processing

• Review and reconcile timekeeping data weekly, ensuring all time is entered and approved by supervisors

• Import and reconcile timekeeping hours into the payroll system on a weekly basis

• Accurately input weekly hourly and/or biweekly salaried payroll information, including overtime, deductions, and exceptions

• Prepare, reconcile, and transmit ADP payroll files and verify reconciliation reports for accuracy

• Investigate and respond to employee inquiries related to pay, deductions, allowances, or discrepancies

• Maintain strict confidentiality of payroll and employee data

Additional Responsibilities

• Perform other duties as assigned

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.