We are seeking a Desktop Support Specialist to support employees with day‑to‑day technology needs and serves as the on‑site IT presence for the local office, while also partnering with a broader internal IT team across locations. You’ll handle a wide range of user‑facing technical requests, acting as a trusted resource for troubleshooting, issue resolution, and ongoing support. Success in this role requires the ability to communicate clearly with users of varying technical backgrounds and deliver timely, professional support.

Role Responsibilities:

• Serve as a primary point of contact for technology support requests within the office and during assigned shared support coverage

• Own support requests from intake through resolution, ensuring users receive timely updates and clear communication

• Follow established procedures, workflows, and documentation to deliver consistent, high‑quality support

• Troubleshoot and resolve hardware, software, and connectivity issues with a service‑oriented mindset

• Support meeting and conference room technology, including video conferencing and collaboration tools

• Partner with teammates and administrative staff to ensure meetings and events run smoothly

• Install, configure, and support desktops, laptops, monitors, printers, and related peripherals

• Deploy and maintain IT equipment, assist with inventory tracking, and support device lifecycle activities

• Diagnose and resolve issues related to operating systems, applications, and peripherals

• Support security‑related tasks such as device encryption, access issues, and account assistance

• Assist with routine technical requests such as password resets, account lockouts, and hardware repair

• Provide realistic time estimates for assigned work and communicate progress clearly

Minimum Qualifications:

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience

• 3+ years of hands‑on experience in a Help Desk or Desktop Support role

• Experience working with ticketing systems, including documenting, updating, and following up on requests (ServiceNow or similar)

• Strong experience supporting Windows 11 in a large enterprise environment, along with Office 2010/2016

• User‑level support experience with Microsoft 365 applications, including Outlook, Teams, and Office tools

• Familiarity with Azure in a support context, including exposure to Intune and directory services

• Proven ability to troubleshoot and diagnose hardware issues across common end‑user devices

• Working knowledge of command‑line tools, VPN connectivity, and wireless networking from a support perspective

• Understanding of basic networking and connectivity troubleshooting concepts

• Awareness of security best practices and the importance of following established protocols

• Ability to follow documented procedures, checklists, and standardized workflows

• Experience supporting conference room technology and collaboration tools

• Mobile device support experience, including troubleshooting and assisting end users

• Strong communication skills and a professional, approachable demeanor

Preferred Qualifications:

• Background supporting users in a professional services environment, where responsiveness, discretion, and polished communication are critical

• Industry certifications that demonstrate a strong technical foundation, such as CompTIA A+ (current or previously earned)

• Familiarity with Microsoft technologies through formal training or certification (exposure to modern Windows environments preferred)

• Experience working with Dell hardware platforms or similar enterprise‑grade devices

Benefits:

• Competitive base salary plus annual performance bonus

• Full benefits package

• 401k with company match

• Accrued PTO

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.