Title-Operations Coordinator

Location: Downtown Minneapolis, MN -100% onsite

Pay: $18-22/hr.

6 month contract

Job Description

Summary

This role focuses on executing key operational tasks with accuracy and efficiency while providing excellent service to customers and carriers. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced environment.

Duties and Responsibilities

With a focus on quality and efficiency, this role includes (but is not limited to) the following tasks:

• Creating orders, activating shipments, building and assigning loads

• Scheduling appointments, tracking and tracing shipments

• Invoicing, updating financials, and processing carrier payments (e.g., T-cheks)

• Managing order rejections, cancellations, and event resolutions

• Booking and bouncing loads, executing load builder profiles

• Monitoring task boards and email accounts for customer/carrier requests

• Documenting events and following escalation procedures when needed

• Ensuring customer and carrier satisfaction by resolving issues promptly

• Validating load data to meet internal and customer standards

• Performing other duties as assigned

Qualifications

Required:

• High School diploma or GED

• Minimum 1 year of experience as an Associate Operations Coordinator

• Ability to work evenings and/or weekends (for select roles)

• For external candidates: Minimum 2 years of customer service or logistics experience in a call center

Preferred:

• Bachelor’s degree

• Proficiency in Microsoft Office (Outlook, Excel, Word)

• Strong communication, time management, and prioritization skills

• Attention to detail and accuracy

• Experience in a diverse and inclusive work environment

Work Schedule & Environment

• Monday–Friday, 8:00 AM to 5:00 PM

• Moderate noise level typical of an office setting

Physical Requirements

• Frequently lift up to 10 lbs., occasionally up to 25 lbs., and rarely up to 50 lbs.

• Ability to reach, bend, twist, and squat

• Sit at a desk for extended periods

• Perform repetitive data entry tasks

• Work on a computer throughout the day

Benefits

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.

Available paid leave may include Paid Sick Leave (where required by law), any other paid leave required by Federal, State, or local law, and Holiday pay upon meeting eligibility criteria.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.