Logistics & Customer Service Representative

Location: New York, NY

Job Type: Full-Time | Contract or Permanent (based on client need)

Industry: Logistics | Supply Chain | Customer Support

LHH Recruitment Solutions is currently seeking a Logistics & Customer Service Representative on behalf of our client. This role is ideal for candidates with strong communication skills and a background in coordinating transportation, resolving customer issues, and supporting end-to-end order and delivery processes.

Key Responsibilities

• Enter and maintain customer orders and shipping information with accuracy

• Coordinate deliveries, shipments, and transportation routes to ensure on-time arrival

• Serve as liaison between customers, distributors, and freight/logistics partners

• Track purchase orders and resolve service or delivery conflicts

• Maintain updated records of deliveries, damage reports, and service adjustments

• Benchmark carrier rates and support cost-efficient route planning

• Assist the sales team with customer invoicing and support documentation

• Monitor logistics KPIs and support the logistics budget process

• Ensure compliance with logistics regulations and internal documentation standards

• Support ad hoc logistics and customer service projects as needed

Qualifications

• 2+ years of experience in logistics, transportation coordination, or customer service

• Experience working with freight carriers, 3PLs, and distributor networks

• Strong organizational and problem-solving skills

• Excellent communication skills and customer-first mindset

• Proficiency in Microsoft Excel and logistics software/tools

• Ability to work cross-functionally with sales, finance, and operations teams

• Detail-oriented and capable of managing multiple priorities in a fast-paced environment

Work Environment

• Onsite or hybrid work schedule depending on client site

• Collaborative logistics and operations team

• Reports to the Operations Manager

To Apply:

Apply directly through this job board posting or submit your resume to renee.walker@lhh.com

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.