We are partnering with one of our financial services clients on this exciting Senior Collections Specialist position. This role is ideal for a hands-on professional who thrives in a fast-paced environment and has a strong aptitude for reporting and analytics. You will play a key role in managing collections processes, driving performance improvements, and ensuring compliance with industry standards. This role offers a very flexible hybrid schedule with offices located in Manhattan.

Key Responsibilities

• Collections Management:

  • Oversee and execute end-to-end collections activities for assigned accounts.

  • Negotiate payment arrangements and resolve outstanding balances professionally.

  • Maintain accurate and timely documentation of all collection efforts.

• Reporting & Analytics:

  • Develop and maintain detailed reports on collection performance, aging analysis, and recovery trends.

  • Utilize data analytics to identify patterns, forecast outcomes, and recommend process improvements.

  • Present insights and actionable recommendations to senior leadership.

• Compliance & Process Improvement:

  • Ensure adherence to regulatory requirements and internal policies.

  • Collaborate with cross-functional teams to streamline workflows and enhance efficiency.

• Client & Stakeholder Engagement:

  • Communicate effectively with clients, internal teams, and external partners to resolve issues promptly.

  • Provide exceptional customer service while safeguarding company interests.

Qualifications

• Experience: Minimum 5+ years in collections within the financial services industry, with at least 2 years in a senior or lead role.

• Skills:

  • Strong negotiation and problem-solving abilities.

  • Advanced proficiency in Excel and reporting tools; experience with analytics platforms is a plus.

  • Excellent communication and interpersonal skills.

• Education: Bachelor’s degree in Finance, Accounting, Business, or related field preferred.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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