Office Manager

LHH Oklahoma City, Oklahoma, United States (On-site)

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Office Manager (CPA Firm)

Location: Onsite Oklahoma City, OK • Schedule: Full-time

Why this role matters: You’re the team captain who keeps a high‑performing CPA practice humming—clients supported, partners in sync, deadlines met, and quality uncompromised.

If you love leading people, mastering new systems fast, and orchestrating smooth operations—especially when things get busy—this role puts you at the center of a collaborative, client‑first CPA environment. You’ll run daily operations, elevate the client experience, and coach a tight‑knit admin team to do their best work.

What You’ll Lead & Deliver

Run the office like a pro

• Own day‑to‑day operations: reception, phones, calendars, mail, supplies, vendor relations, facilities.

• Build and refine SOPs so the team always knows the “best way” to get work done.

• Track KPIs (e.g., response times, turnaround, e‑file milestones) and share simple dashboards with partners.

Elevate the client experience

• Set the tone at the front desk—warm welcome, polished communication, white‑glove follow‑through.

• Manage engagement letters, intake, e‑signature workflows, secure document requests/portal access, and routing.

• Keep clients up to speed on status, missing items, and key dates without being asked.

Be the tax‑season air‑traffic controller

• Coordinate partner & preparer calendars, gatekeep priorities, and resolve bottlenecks fast.

• Own deadline calendars (federal/state/municipal), e‑file acknowledgments, extensions, and pickup/delivery logistics.

• Staff schedules & cross‑training—ensure coverage and morale when the pace spikes.

Finance & admin support

• Light bookkeeping support as needed (A/P, A/R, client billing batches, deposits, retainer tracking).

• Partner with the Controller/Partners on month‑end admin tasks and vendor renewals.

Systems & security

• Be the quick study and go‑to for Microsoft 365, e‑signature, client portal, and tax/workflow tools.

• Champion confidentiality and compliance (secure handling of PII, record retention, access controls).

What You’ll Bring

Must‑haves

• 3–5+ years in office management or senior admin coordination within professional services; CPA/tax, legal, or financial services strongly preferred.

• Proven leadership: scheduling, workload balancing, coaching, and feedback that lifts performance.

• Quick learner with new systems (CRMs, practice management, portals, e‑file tools); advanced Microsoft 365 (Outlook/Excel/Word/Teams).

• Client‑first communication: clear writing, confident phone presence, and calm under pressure.

• Operational rigor: you love checklists, create order from chaos, and hit dates reliably—especially in peak seasons.

Nice‑to‑haves

• Prior experience in a CPA firm

• Exposure to bookkeeping or billing; familiarity with practice/tax software (e.g., practice management, portals, QuickBooks).

• Notary commission or interest in obtaining one.

What You’ll Love Here

• Collaborative culture: partners who value your voice and a team that has each other’s backs.

• Growth: professional development, cross‑training, and a clear path to broaden responsibility.

• Stability + impact: join a respected firm where your operational excellence improves every client interaction.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.