LHH Recruitment is working with a mortgage servicing company in East Phoenix. This organization is in search of a customer service and client services representative to join their team. This role is Monday-Friday 7am-4pm, fully onsite. The hourly rate is up to $23/hr.

The ideal candidate will have strong communication skills, the ability to manage multiple tasks efficiently, and experience working in a fast-paced title or mortgage environment.

Key Responsibilities:

• Set up new clients and establish new mortgage accounts accurately and efficiently
• Communicate with borrowers and title companies via phone and email
• Provide timely and professional responses to customer inquiries regarding loan servicing
• Review and verify documentation to ensure accurate account setup
• Maintain detailed and accurate records in the servicing system
• Coordinate with internal departments to resolve account discrepancies
• Ensure compliance with company policies and mortgage servicing regulations
• Assist with processing incoming documentation and correspondence
• Provide exceptional customer service while maintaining confidentiality

Qualifications:

• Previous customer service experience required; mortgage servicing ort title experience preferred.
• Strong verbal and written communication skills
• Ability to handle a high volume of phone and email communication
• Detail-oriented with strong organizational skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to work independently and as part of a team

Compensation & Benefits:

• Competitive pay (based on experience)
• Stable Monday–Friday schedule
• Opportunity to grow within a reputable mortgage servicing company

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.