IT Support Engineer – Driving Technology Excellence

Are you passionate about technology and problem-solving? We’re seeking an IT Support Engineer who will play a critical role in ensuring our enterprise systems run seamlessly. This position is perfect for someone who enjoys working across diverse technologies, supporting end-users, and contributing to projects that enhance IT operations.

What You’ll Do

As an IT Support Engineer, you’ll be the go-to resource for technical expertise and operational excellence. Your responsibilities will include:

• Comprehensive IT Support: Provide hands-on assistance for hardware, software, and networking issues across the organization.

• System Administration: Manage Windows laptops for a 150+ user environment, configure Active Directory and Entra, and maintain identity management systems.

• Security & Compliance: Implement system hardening measures, enforce security policies, and configure access permissions for users and groups.

• Project Collaboration: Participate in IT projects aimed at improving infrastructure, deploying new technologies, and optimizing workflows.

• Incident Management: Use ITSM tools to track and resolve incidents, ensuring timely and effective solutions.

• Device Management: Oversee mobile device management (Intune experience is a plus), re-image computers, and deploy software updates.

• Documentation: Create and maintain clear operational procedures for troubleshooting and support.

• Agile & ITIL Practices: Work within Agile frameworks and apply ITIL best practices to deliver consistent, high-quality service.

• On-Site Support: Provide walk-up support during scheduled shifts; flexibility and occasional overtime may be required.

What You Bring

• 5+ years in IT support or engineering roles.

• Strong experience troubleshooting enterprise-level hardware and software.

• Expertise in Microsoft technologies (Active Directory, Entra) and identity management.

• Familiarity with mobile device management, network security, and system hardening.

• Bonus: Experience with legal industry tools (iManage, Intapp) and Atlassian suite (Jira, Confluence).

• Ability to work on-call rotations and lift up to 50 lbs.

• Standard hours: 9:00 AM – 5:30 PM.

Why This Role Matters

You’ll be a key player in maintaining the technology backbone that enables our teams to deliver exceptional service. Your work ensures security, efficiency, and innovation across the organization.

What We Offer

• Competitive compensation and growth opportunities.

• 401(k) with profit sharing.

• Sabbatical program.

• Comprehensive health coverage (medical, dental, vision).

• Disability and life insurance.

• Pre-tax transit and flexible spending accounts.

• Family/dependent care stipend.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.