Position: Customer Service Associate (Temp to Perm)

Location: Mahwah, NJ (On-site, Monday–Friday, 8:00 AM – 5:00 PM

Pay: $21 an hour

Key Responsibilities

• Answer inbound phone calls and eCommerce chats from customers in a timely, professional manner.

• Develop rapport with potential clients and maintain effective communication with customers and the sales team.

• Follow up on requests from sales representatives or customers as needed.

• Solve customer problems promptly and professionally.

• Respond to incoming texts from the sales force.

• Liaise with Accounts Receivable, Shipping, and other internal departments.

• Process customer credits for returned goods and billing issues.

• Enter and modify orders in the system, including pricing and quantities.

• Provide customer account information to customers and sales managers.

• Request or instruct special shipping instructions as needed.

• Perform additional tasks as assigned.

Skills & Competencies

• Proficient with computer systems, including SAP, Microsoft Outlook, Excel, Word, and internet applications.

• Strong product knowledge and organizational skills.

• Effective verbal and written communication skills.

• Ability to remain objective and professional in stressful situations.

• Superior interpersonal skills and ability to work collaboratively.

• Self-motivated, highly organized, and goal-oriented team player.

• Capable of multitasking, prioritizing, and maintaining attention to detail.

Major Contacts

• Customers

• Sales Representatives and Managers

• Warehouse Management Teams (across three distribution centers)

• Purchasing, Financial Services, and Product Management Teams

Education & Training

• Associate degree preferred.

• ERP SYSTEM IS A MUST

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.