Position: Customer Service Representative

Location: Onsite in Sacramento, CA

Schedule: Monday-Friday 9am - 6pm

Type: Contract 3-6 months

Pay range: $22/hour

We are seeking a highly organized and computer-savvy Customer Service Representative to join our team on a short-term contract. This role is ideal for someone who thrives in a fast-paced environment and has experience handling high call volumes in a contact center setting.

Key Responsibilities:

• Efficiently process incoming loan inquiries and applications

• Manage high volumes of calls while maintaining excellent customer service

• Navigate multiple systems simultaneously to update and track loan information

• Support consumer loan processing (preferred over mortgage-only experience)

• Communicate clearly and professionally with clients and internal teams

• Perform administrative tasks related to loan documentation and follow-up

Qualifications:

• Prior experience in a contact center or loan processing environment

• Strong multitasking and time management skills

• Proficient with computers and loan management systems

• Ability to work independently and collaboratively

• Detail-oriented with a focus on accuracy and compliance

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.