Direct Loan Processor

Location: Sacramento, CA

Company: LHH - Banking

Start: ASAP

Key Responsibilities:

• Manage high volumes of inbound and outbound loan-related calls while efficiently processing loan applications.

• Prepare, review, and audit loan documents for accuracy, compliance, and completeness.

• Verify borrower information and obtain DMV documentation to properly record liens on collateral.

• Identify and mitigate potential fraud, suspicious activity, and identity theft.

• Collaborate with internal teams (IT, Branch staff, back-office, and management) to ensure smooth loan processing.

• Respond promptly to member inquiries via phone, email, Team chat, and web messaging, maintaining professionalism and clarity.

• Maintain and update loan processing systems and knowledge bases with high attention to detail.

• Conduct financial analysis and verification to satisfy loan conditions for funding.

• Participate in virtual meetings, video conferences, and other online collaboration tools.

• Foster a positive, courteous environment for members, colleagues, and external partners.

• Continuously develop technical and problem-solving skills to improve departmental performance.

Qualifications & Requirements:

• High school diploma required; some college preferred.

• 3+ years experience in a fast-paced, high-volume call center or loan-processing environment.

• Strong multitasking skills and ability to work accurately under pressure.

• Advanced technical proficiency with Microsoft Office, loan software, and internal communication platforms.

• Excellent verbal and written communication skills with professional customer service approach.

• Ability to maintain compliance with state and federal lending regulations.

• Knowledge of auto and personal loans, DMV lien filing, and banking procedures is a plus.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.