LHH is seeking a Rates & Tax Subject Matter Expert (SME)/BA to support the Kraken Transformation Program by designing, testing, and implementing automated business processes that deliver high accuracy in utility billing, tax rates, and charge rate operations. This role is critical to ensuring that rate structures—base rates, riders, exemptions, pro-rations, and other modifiers—are accurately reflected and fully functional within the Kraken system.

What You’ll Do

Develop and optimize business process workflows ensuring compliance with rules, obligations, controls, and service levels.

Implement end-to-end business processes for charge rates (commodity, transmission, delivery, etc.), tax rates, outside-party charges, and company-specific fees (e.g., reconnect fees, interest charges).

Ensure seamless integration of automated invoicing, financial reconciliation, and dispute-resolution processes.

Drive business standardization across jurisdictions and align processes with out-of-the-box software capabilities.

Assess exceptions, identify risks, and propose mitigation strategies to support consistent rate and tax implementation.

Coordinate with functional peers and cross-functional analysts, providing clear direction and support.

Ensure all deliverables meet requirements and deadlines.

Provide production support throughout the program lifecycle.

What You Bring

5+ years of utility billing experience, including rate calculations, revenue assurance, invoicing, or billing operations.

Strong knowledge of utility billing methodologies, proration, adjustments, disputes, exception handling, bill composition, and bill delivery.

Hands-on configuration experience in CIS systems, aligning system configuration with business requirements.

Experience delivering functional products within medium- to large-scale CIS or meter-to-cash programs.

Understanding of financial controls and bulk execution strategies to ensure billing accuracy.

Familiarity with regulatory compliance in utility billing operations.

Proven ability to lead stakeholder communication across business and project leadership levels.

Top performers are fast learners, strong team players, and committed to accuracy and inclusiveness.

📍 Location: Syracuse, NY (Hybrid)

💵 Pay: $55–$60/hr.

📩 Apply now to take the next step in your BA career!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.